The best way to serve clients is to perform. However, even the best–managed client programs are dynamic and require constant communication. We believe that the quality of communication between clients and Granada Corp is an extremely important factor in the performance and the overall strength of the partnership.

During implementation and production, we work from a communication plan which maps out the best channels of communication for each task and process. All clients are provided with an account representative, who is the point of contact for most issues. We also feel that clients are best served when they are encouraged to have contact throughout the organization including front line supervisors and the CEO of the company.

Supervisors can share front lines ideas and perspectives with clients that may get weakened if filtered through layers of an organization. And the CEO, while not involved in the day-to-day operations, may also have ideas and perspectives that can benefit clients.