Granada Corp is a process oriented company that has become a leader in customer support industry through processes of its own, based on years of experience and continuous improvement.  Our ability to excel operationally for clients is due to the execution of multiple processes which in the aggregate give Granada a performance edge.   All of our processes were developed over time based on our need to work more efficiently and towards greater results.

Here are the three keys to our success in using process management to deliver for clients:

1. People – Hiring the right people that want to be successful and are in synch with company leadership is the first integral step to effective process management.
2. Internal Operating Procedures (IOP) – IOPs provide detailed instructions to departments on how specific processes should be completed. IOPs cover essential processes that if not adhered to completely, would result in sub-optimal service to clients.
3. Process Framework -  Granada Corp uses the PDCA (Plan>Do>Check>Act) methodology as its framework for ensuring process adherence throughout the company. The PDCA framework also helps the company institutionalize its continuous improvement culture and efforts.