A partnership with Granada Corp goes well beyond traditional contact center services. We help our clients grow in the Hispanic market and solidify their market share by integrating our professional services into their solution.

The following professional services are provided free-of-charge to clients:

• Front Lines Reporting (FLR). Through our FrontLines Reporting, Granada Corp provides clients with important intelligence captured through feedback from our agents in the form of surveys and open  ended feedback. Clients are allowed to customize questions and topics to which our agents respond. FLR data is critical to our clients becoming more successful in gaining Hispanic market share.
• Agent Focus Groups (AFG). Granada Corp conducts focus group sessions with our frontline personnel on an ongoing basis for qualitative feedback to identify improvement opportunities in our clients’ overall customer support operations as well as initiatives specific to their Hispanic market support efforts. We can also conduct focus groups on demand for clients, with either Granada Corp or the client facilitating.
• Relationship Portals. We offer a relationship portal to all clients. This offers clients a full spectrum of information on their campaign from performance metrics to biographies of key personnel on their team to overall company updates. We want to make sure our clients feel close to the operations.