Our ancillary services are offered to clients as stand-alone services or they can be integrated with our contact center solution.

• Quality Assurance Management.  We can manage the quality monitoring, scoring and calibrations for clients as part of an overall customization of the quality process for the Hispanic market. Our unique approach includes measuring agent knowledge of Hispanic product offers, use of neutral business vocabulary, dialect effectiveness and quality of spoken English.
• Mystery Shopper Services.  Granada Corp offers mystery shopper services in which we calibrate quality assurance from the end-customers’ perspective. This service is also valuable in assessing agents’ knowledge about new product roll outs and offers that help drive revenue and customer loyalty.
• Script Localization.  Granada Corp can work with clients to customize their contact center scripts and support tools to address the unique consumer needs and behaviors of the Hispanic market. Granada Corp helps clients utilize benefits and value statements that address Hispanic market themes such as family betterment and education.
• Customer Outreach Services.  Granada Corp’s bilingual and bicultural staff is available to manage non-core communications that can drive future revenues. These services may include welcome calls, notification emails, and outbound surveys which seek input on how to improve the client’s overall value proposition to the Hispanic market and serve as a means to enhance the overall relationship with Hispanic customer base.
• New Revenue Services.  Granada Corp can assist clients with the design of clients’ up-selling strategies for the Hispanic market. By leveraging our relationships with Hispanic market leaders across industries, we can support clients’ due diligence efforts in identifying up-sell partners best suited to market their products and services.