NOCC

  • The Network Operations Control Center (NOCC) monitors compliance with operational metrics and uptime/systems availability throughout the enterprise. The NOCC is responsible for reporting any irregularities with:
    -  Performance metrics;
    -  Service levels;
    -  Hardware failures;
    -  Network uptime.
  • In case of downtime or systems failure, NOCC manages the efforts to cure the problem and is responsible for keeping all parties informed of status through an internal chat room.
  • The NOCC oversees the internal help desk to ensure agents PC issues are resolved as efficiently as possible.
  • UPS and generator power protection utilized to ensure no downtime in data center.
  • Priority service agreements with major hardware providers such as Cisco and Avaya.